A holistic view of IT service management

Through our excellent people, well defined processes and automated reporting software Captell, we have the solution to your IT service management reporting requirements.

From understanding your service catalogue through defining supporting performance metrics, to reporting system design, implementation and maintenance we provide the complete ITSM reporting solution that helps you continually improve your IT service management activities.

Centralised

A centralised repository of all ITSM data allows for cross process reporting.  Not only should ITSM process data be collected but also operational business data as this allows reporting of the effects on business of the various ITSM processes and, conversely, the effect of business on the IT service management processes. more...

Consistent

All reports regardless of subject or data source can be produced with the same look and feel in the same format.  Gone are the days of some reports in PDF format, some on the intranet, some as Excel workbooks and some in MS word; ITSM Reporting Services delivers a reporting framework that presents ALL your information in a consistent clear fashion. more...

Timely

Automated report production enables publication in a timely fashion.  In many cases without substantial automation, report production is simply not possible in the required time frames.  Delivering reports in a more timely fashion provides more time for report content analysis and action. more...

Cost effective

Centralising the reporting skills allows costly technical experts to focus on managing their environments rather than report production, report automation further reduces costs.  With a timely, reliable, accurate reporting system opportunities for further cost reduction in ITSM and business operations will become evident. more...

Independent

A vendor, platform and technology agnostic reporting solution allows you to combine data from different ITSM processes, providing a more holistic view of your environment.  In addition, where several tools are used for the same process the data from these disparate tools can be standardised in the reporting framework to provide a SINGLE view of the process, regardless of the operational tool in use. more...

Accurate

Your reporting system must be accurate and up to date as practically possible; publish a few reports that are out of date or just wrong, and the credibility in the reporting system is lost.  Lost credibility is extremely hard to recover. more...

An automated approach to service management reporting

The Captell system automates the production of regular IT Service Management reports allowing more time for analysis and action. Our software simplifies the conversion of raw technical and business data into intelligent information for technical staff, senior managers and other key decision makers.  Read more here...