ITSM Reporting Services have developed processes and procedures that allow a new reporting implementation in a very short time frame.

We can start from your basic reporting requirement and tailor a solution specifically to your needs or if you have a service catalogue in place or under development we can assist in developing appropriate metrics to help you monitor service delivery.  See for services  more details.

In any event a quick phone call  is all you need to get started with the Captell system.

Starter sets

A standard installation of the Captell system includes the Captell sample database, this includes the following sample reports:

•  windows capacity management reports
  • Entity summary
  • Server detail
  • Server dashboard
• change management reports
• incident management reports
• problem management reports
• release management
• ITIL summary report

We can deliver a reporting system that exceeds your expectations from day one.

On site training

ITSM offer a comprehensive training course covering all aspects of Captell usage and report development, call to discuss your training requirements.