Report gallery
The reports shown here are intended as illustrations of some of the possible reports
you may wish to consider implementing. Captell is a generic reporting system
that can process virtually any data to produce virtually any report.
Customer dashboard
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This report shows several subject areas in a two page dashboard style layout.
The report was designed for a customer that provides ITSM to a large number of companies
in their group. The template includes a "Customer" parameter that allows the
document to be built for each customer automatically.
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Global performance report
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Here we see a report for a global organisation that reports several statistics against
their service catalogue for each of their global regions.
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Availability and Capacity report
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This report demonstrates capacity and availability for individual services being
consumed by a number of different customers within this organisations group.
It is a very good demonstration of the use of Captell mini charts to show a large
amount of information in a relatively small space.
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Server dashboard
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This report from our sample database, shows a number of key Windows Server capacity
and performance metrics presented in a web based dashboard. A "ServerName"
parameter allows the user to view different servers. Of interest here is the
Notes: section at the top of the dashboard. This marks an "Annotation point",
a facility in Captell that allows authorised users to provide commentary on a report.
The commentary is saved with the document and parameter to displayed when ever the
document is displayed.
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CPU Server detail
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Shows details of CPU utilisation of all servers of interest. A simple report
allowing easy identification of servers of interest.
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Entity summary
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The entity summary report is simply a way to group different related servers.
This type of report may be used to report servers by region, servers for a particular
application of servers of a particular type. It is driven by a mapping of
server name to entity name, so to report servers for a particular application all
that is needed is a list of servers and their respective applications.
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ITIL sample reports
The following reports are samples taken from the Captell IT management reporting
suite, this is provided in the Captell samples database shipped with the Captell
package.
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Captell Audit sample
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The Captell audit service utilises the various Windows Capacity and Performance
reports above in addition, for each audit, a single one off summary report is provided,
an example of which can be seen here.