Your operational service delivery tools covering areas such as change, release, capacity, help desk, incident and problem etc. collect and report information for their specific area of responsibility. This environment may be providing you with separate reports in different formats each covering a single area that describe the performance of these separate processes.

With our ability to process data from all systems, including your business operational systems as well as many other forms of business knowledge, we provide a single consistent reporting framework that describes the performance of IT service management across the board.