A
centralised repository of all ITSM data allows for cross process centralised reporting.
Your current IT service management operational environment, Change, Incident, Capacity
and Performance, Problem, Asset, Finance etc. will be delivering reports; however,
these will invariably be of different formats (Word docs, PDF, Web based, Excel,
charts or tables) and will be delivered at different times covering different periods.
This makes it difficult to gain a holistic view of your IT service management activities.
A centralised reporting facility delivers your IT service management reports in
a consistent format, covering a consistent period at a consistent time.
Centralisation also helps you in your efforts of continual improvement in that it
allows all concerned to be working from the same page. Operational staff can
utilise detailed reports to aid their management of their tasks; middle level managers
can see a complete picture of the processes they are responsible for; senior executive
can get a consistent view of all IT service management processes in a single document,
all coming from the centralised repository utilising the same data.
Not only should you centralise your ITSM process data for reporting but also summaries
of your operational business data too; this allows reporting of the effects on business
of the various ITSM processes and, conversely, the effect of business on the IT
service management processes.
A centralised reporting facility is easier to maintain, easier
to update and much more cost effective than separate reporting facilities often
managed on individuals desktops in spread sheets or simple unsecured databases.
Utilise ITSM Reporting Services to establish a centralised reporting process in
your organisation.
Our processes and systems allow for the quick and easy integration of data from
virtually any source providing your organisation with a centralised reporting repository.
Contact us
for more information or a chat on how we can help you continually improve
your IT service management through reporting.